Return Policy
At The School Store, we stand behind the quality of our school uniforms and strive to
ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy to make your shopping experience worry-free.
Returns:
- You may return unworn, unwashed, and unused items within 2 days from the date of delivery for a full refund.
- To initiate a return, please contact our customer service team at info@theschoolstore.online or WhatsApp us at +92 300 6831300 to request a return authorization.
- Once your return is approved, you will be provided with a return shipping label to send the items back to us.
Exchanges:
- If you received a defective or incorrect item, we apologize for the inconvenience and will gladly exchange it for the correct one.
- To request an exchange, please contact our customer service team within 2 days of receiving your order.
Refunds:
- Refunds will be issued to the original form of payment within 2-3 business days after we receive and process your returned items.
- Please note that shipping charges are non-refundable.
Conditions:
- Returned items must be in their original packaging with all tags attached.
- We reserve the right to refuse returns that do not meet these criteria or if the return is made beyond the specified timeframe.
Customized Items:
Unfortunately, we are unable to accept returns or exchanges for customized items unless they are defective or incorrect.
Damaged or Defective Items:
If you received a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
Thank you for choosing The School Store. We value your business and are committed to providing you with exceptional service every step of the way. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.